Directions: Consider the internal environment of your family business.
Rate your agreement with each statement by checking the response that
best reflects your views.
Our People
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Yes
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No
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1.
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We have strong depth and breadth of management talent in the business
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2.
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We have technically competent, responsive, service-oriented staff that serve our customers well
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3.
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Our operations, accounting and finances, sales and marketing, human resources, information systems, and other support functions provide high-quality, responsive service to the people who serve our customers
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4.
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We have a good mix of visionary, futuristic thinkers and planners, and day-to-day doers
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5.
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Our people are trained in the core competencies and technologies of our industry to have the competitive edge
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Our Organization Structure and Systems
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Yes
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No
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6.
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We are effectively structured and organized to promote communication, teamwork, mobilization of resources and focus for meeting the needs of our customers
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7.
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We have well-developed management systems, work processes, clear direction from the top, goal setting, performance review and compensation/incentive practices that align, motivate and focus work efforts toward critical objectives
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8.
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Our information systems provide timely, thorough, and accurate information about our business and our customers
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9.
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We monitor the performance of our business, products and services, people and processes and take timely action to correct variances from plan
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10.
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The current organization structure enables work to get done smoothly, efficiently, and successfully in relation to our goals and strategies
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Our Products, Services, and Delivery Systems
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Yes
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No
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11.
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We have a strong delivery system that enables us to fully penetrate our markets
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12.
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We provide a full range of products and services to meet all of our customers' critical needs
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13.
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We have effective capabilities for originating and developing new products and services responsive to customers' needs
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Our Financial Situation
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Yes
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No
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14.
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We do not foresee significant problems related to cash flow or finances over the next few years
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15.
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We set realistic sales and profit objectives and usually meet them
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16.
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We have reasonably accurate sales, cash flow, and profit information available
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17.
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We have ready access to debt and/or equity to permit healthy growth and fund our plans to expanding the business
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18.
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We have a current plan in place designed to maximize wealth and transferable value should there be a change of ownership at some future point
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Our Climate and Culture
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Yes
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No
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19.
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We are a results oriented business with a passion for implementing what we say we will do
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20.
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We anticipate and plan for the future in a proactive way
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21.
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Our employees all know where the business is headed in the next five years
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22.
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We have a succession planning process in our business to insure we have the right numbers of right people with the right skills to take over when the right time occurs
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23.
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There is a high level of accountability, commitment, and capability in the organization for achieving results
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24.
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We have an effective process for selecting, developing, and coaching leaders in the business
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25.
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There is strong alignment, cohesion, and common focus of the top management team
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26.
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Our performance management and reward systems are directly linked to the strategic initiatives of the organization
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Our Family
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Yes
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No
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27.
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I know what the personal definitions for success are for other family members
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28.
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I trust and respect the abilities of other family members
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29.
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We have a defined ownership and management succession plan
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30.
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We all work well together as family members
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31.
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There is a clear strategic direction in our business
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32.
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We are clear about the scope and boundaries of our work as family members
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33.
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Family members are committed to what's in the best interest of the family
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34.
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Family differences are openly confronted and resolved
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35.
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We have a process to build business confidence and competence in family members
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Our family business would be more effective if:
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